Buying Beds & Carpets Online

Published On: October 8th, 2015

The Good, The Bad and The Uncomfy

Online shopping has never been more popular, with increasing numbers of us turning to the convenience it offer. Indeed, whether it is a service being purchased or a physical item, it seems everything is now available at the click of a button. Some have reservations about shopping for beds online, but in reality, many of the fears people have are unfounded. In this article, CMS Downs debunk some of the more common online bed buying myths.

Comfort and Convenience

There is little doubt about it: purchasing beds or carpets online from the comfort of your sofa is far less work than actually getting out to the shops themselves, but does that make it the best option? When it comes to choosing a bed, there are certain constraints that make browsing and subsequently buying online a relatively safe bet. For example, the dimensions required for a bed will likely be set in stone and can help to reduce and refine search options when navigating through websites. In addition to this possibility of bed-buying convenience, purchasing through an online carpet store as opposed to a physical carpet shop can often provide truly competitive prices – sometimes even as low as wholesale – making it an option indeed worth considering.

Signed, Sealed, Delivered?

However, it perhaps goes without saying that buying either beds or carpets online as opposed to in a bed or carpet shop does have its potential pitfalls, particularly when using the services of online-only retailers. Such organisations tend not to employ their own delivery staff, meaning that they are reliant upon outsourcing such tasks to courier companies with little experience of the expertise needed to deliver both carpets and beds. Indeed, the know-how required to actually manoeuvre a carpet or bed frame into the home means that sometimes items simply end up being left outside. With such a lack of continuity and brand loyalty, this can result in poor delivery standards, and in some cases it can even mean damaged goods being received and disappointment all round.

All-in-One Service

Choosing to purchase your items from a bed shop or carpet store based in a physical environment can sometimes deal with these delivery concerns. Many companies which enjoy a presence both online and on the high street organise and run their own distribution service, meaning that delivery is a far more streamlined and professional affair. Furthermore, many established companies offer both building and fitting services. Bed frames can be difficult to put together, and carpet fitting is a specific skill, so having help here is perhaps worth the extra cost that shopping in a store can sometimes carry. Saving time is also something to consider here. If you buy your carpet from one company, have it delivered by another and then have to employ a third to fit it, you may find yourself paying over the odds when compared against the convenience of using just one organisation. Of course, the choice of whether you buy through a website or in a store is entirely up to you. But for some, being able to see and feel a product will always beat the convenience of shopping online.

Customer Stories

Once an order is complete we always encourage customer feedback. Here’s a selection of different projects and customer comments.

Customer Stories
Flooring for complete house

We have used Downs in the past and once again the salesperson was very helpful, answering all my queries. The fitter was equally helpful and able to give knowledgeable advice for a future product. I highly recommend Downs as a local business.

Marian G
Marian G
Customer Stories
Carpet order

From the first enquiry to the fitting of the new carpet, we were warmly welcomed by friendly staff, which helped to make our choice and decisions easy. Carpet came much sooner that originally told but that was great as it meant we could get on with the other changes in the particular room. Many thanks for an excellent service.

Richard M
Richard M
Customer Stories
Kitchen/diner

Customer service is top notch. We have used CMS for all of our flooring requirements to date and will continue to do so throughout the renovation of our house.

Vicky B
Vicky B
Customer Stories
Bedroom carpets

The sales team were really efficient and helpful, taking into consideration our requirements. The fitters worked well, efficiently and cleared up afterwards a real blessing. The choice of flooring was great and the prices very competitive. Recommend CMS carpets and would use them again. Thank you.

Karen P
Karen P

The Downs Difference

At Downs Carpets & Beds, we stay true to our original core values. Take a look at why our customers choose us for their beds and carpets time and time again.

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Our bespoke service

  • Design consultation: Working collaboratively with you, your designer helps you select the right products.

  • Technical consultation: We will conduct a technical survey, checking all measurements and any unusual angles.

  • Supplying the product: Your chosen product will be ordered and delivered to you in the time frames discussed.

  • Professional Installation: Our expert installers precision fits your product for an exceptional finish.

What Our Customers Say

Andrew Thomson
Andrew Thomson
2023-11-25
Downs were brilliant, we will be back next time we need a carpet. We got three new carpets all supplied and fitted by Downs. When the sitting room carpet turned out to be supplied too short (a manufacturer's fault) they sorted out the problem in 2 days. Simon was also very patient when we kept having to delay the fitting date due to various headaches with the bedroom renovation. Thank you to Simon for all his help and patience during the delayed building work.
A J
A J
2023-11-16
I can highly recommend Downs Carpets and Beds and will using again for our upcoming renovations. Special thanks to Adrian in store, also Gavin and Steve who did a great job fitting.
Nicky Lewendon
Nicky Lewendon
2023-11-12
Great service, Excellent carpet fitter, I would highly recommend.
Mike
Mike
2023-11-08
Cannot fault Downs or their fitters. Special thanks to Simon who has been our contact. We've had all bar one our whole bungalow brought and fitted through Downs. Price is reasonable, lots of range and no sales pitch. Very knowledgeable too. Thank you.
Sarah Fox
Sarah Fox
2023-11-07
Excellent service from start to finish. Knowledgeable staff gave brilliant advice on my choice of carpet, were very competitive against independent carpet suppliers and the fitters did a great job.
Sinead Dowling
Sinead Dowling
2023-11-06
Brilliant customer service and delivery service plus excellent comfortable bed and good value too
Jason Owen
Jason Owen
2023-11-06
We had the carpet stairs replaced. Great quality carpet. The fitter were very professional and fitted the carpet quickly.
Valerie Walker
Valerie Walker
2023-11-06
Really helpful and welcoming the minute we walked in. And the fitters made an excellent job of the bathroom and kitchen,and now the conservatory will be done. Thank you Downs of Newbury, highly recommended to anybody who is thinking of carpeting or flooring.
David Glare
David Glare
2023-11-06
Always efficient service from Downs carpets, thanks .
Amanda Dobbs
Amanda Dobbs
2023-11-04
We had an excellent experience here today. The salesman was knowledgeable and very kind. There's a huge selection to choose from as well.